Job Title

Technical Support Analyst

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Flintex Consulting Pte Ltd

837 Active Positions

Job Description

Job Purpose

To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the company’s business and wholesale customers.

Responsibilities

• Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
• Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction
• Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
• Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers’ enquiries and technical issues promptly handled by the team
• Mentor and guide new hires to build up their competency on the job
• Support ad-hoc projects

Requirements

• Diploma / Degree in Computer Science / Computer Engineering
• Minimum 2 years of relevant working experience preferably in telco/service industry
• Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies
• Excellent interpersonal and communication skills
• Ability to work on rotational shift roster and weekends / public holidays

Tags: Cloud Computing, Data, Fixed Voice, Internet, mobile, TV

Have a question?

One destination for all your questions, just a click ahead ! Email – talent@flintex.com.sg or call +65 6523 2746
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