Job Title

Software Application Support Specialist

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Flintex consulting Pte Ltd

92 Active Positions

Job Description

  • Good application development or Implementation/support background
  • Candidates will be part of our Technical support team liaising with product developers to support companies’ products deployed at customer sites across the global.
  • Will work along with the support Lead, take up support tickets assigned, probe the issue and give possible resolution within the specified Turn Around Time.
  • Candidates will be trained on Company’s products to give end to end resolutions on technical issues raised.
  • Candidates will be receiving prioritising documenting and actively resolving issues that arises out of our products in any contact centre production environment.
  • Must perform technical troubleshooting on company’s products implemented at customer site by taking a remote session (or) by coordinating with onsite engineers.
Tags: .NET, Application support, coordinate with technical team, java, Software support, Troubleshoot

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