- Candidates will be part of our support team liaising with product developers to support companies’ products deployed at customer sites across the global.
- Will work along with the support Lead, take up support tickets assigned, probe the issue and give possible resolution within the specified Turn Around Time.
- Candidates will be trained on Company’s products to give end to end resolutions on technical issues raised.
- Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact centre production environment.
- Must perform technical troubleshooting on company’s products implemented at customer site by taking a remote session (or) by coordinating with onsite engineers.