Qualifications / Skills:
- 3 years of working experience in similar role.
- Degree or Diploma in Computer studies.
- MCSA and/or MCSE certification preferred.
- Good knowledge of Azure / AWS or similar Cloud PaaS / SaaS services.
- Experience working on WAN Optimization, Application Acceleration, SD WAN solution preferred.
- Working knowledge of Office 365 suit of applications.
- Level 1 and Level 2 support.
- Troubleshooting Networking, Devices and Software issues.
- Cloud Application (SaaS) performance monitoring and fine tuning.
- Installation and configuration of Desktops, Laptops and Networking Devices.
- Learn and educate users on Company applications and other IT services.