Job Title

Customer Service Representative – Batam Location – Automotive Industry

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Flintex Consulting Pte ltd

68 Active Positions

Job Description

Responsible to work in a group environment to support customers by providing product and service information; resolving product and service problems. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  2. Opens customer accounts by recording account information.
  3. Maintains customer records by updating account information.
  4. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  5. Maintains financial accounts by processing customer adjustments.
  6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  7. Prepares product or service reports by collecting and analyzing customer information.
  8. Contributes to team effort by accomplishing related results as needed.
  9. Liaise with material or planning on product availability.
  10. Liaise with 3PL on freight charge and dispatch of shipment
  11. Maintain and keep working area to meet environmental requirements and regulation compliance.
  12. Other jobs assigned.

Requirements

  • Diploma or Bachelor degree in business management or economy management.
  • Have knowledge on Customer Service.
  • Team-oriented and  flexible.
  • Good communications skill.
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