Job Title

Customer Service Executive

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Flintex Consulting Pte Ltd

989 Active Positions

Job Description

Job Descriptions
• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
• Initiate and Manage Continuous Improvement Activities
• Support data processing and analysis on inventory data / transaction data
• To prepare relevant documents and participate in customer audit with operation team and quality team
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
• Compile the relevant specification with operation team for any purchasing / sourcing
• Communicate and liaise with procurement team for any operational supply, equipment
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement)
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements. – Keep any operational documents properly. – Immediate reporting to direct superior upon any irregularities

Mandatory Requirements
• Proven experience in Customer Service or a customer facing role within a B2B
• Analysis of customer requirements and discussion with the internal team
• Mature, self-motivated, and able to work independently
• With 3 to 5 years’ experience as a warehouse customer service Executive under any global LSP companies
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements

Tags: Customer, requirements, service

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