Job Title

Customer Service Administrator – Electronics Industry

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Flintex Consulting Pte Ltd

491 Active Positions

Job Description

POSITION SUMMARY :

To service and co-ordinate all order related activities to meet the requirements of the customers.

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

1. Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
2. Handle sample requests.
3. Manage customer stocking programs (VMI/SMI, Demand Pull) to position sufficient inventory to support the customers schedules and at the same time control inventory to an optimum level.
4. Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
5. Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
6. Involve in the implementation of any customer related program initiatives.
7. Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
8. Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
9. Handle other ad-hoc projects as assigned by Manager.

 

Tags: Customer Service Administrator, Demand Pull, SMI, VMI

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