Job Title

Cluster Manager

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Flintex Consulting Pte Ltd

837 Active Positions

Job Description

– To be responsible for Sales and Profitability of brands assigned
Implement action plans required to achieve targets

HR , Staff management and training:
– Responsible for recruiting and developing frontline staff
– Training and ensuring staff are equipped with the knowledge and skills required
– Review and address retail staff performance issues in a timely and effective manner
– Ensure staff compliance with company SOPs
– Work closely with store in-charge and sales assistant to resolve internal and customer conflicts
– Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

– Work with brand manager on promotional calendar and contribute ideas based on business needs
– Participate and feedback on the effectiveness of store activities and brand events

– Monthly reporting on gelato production to be cost efficient and avoid stock loss
– Ensure all equipment are in good condition and advise if any maintenance has to be performed
– Ensure stock level in stores is sufficient to perform good sales
– Control replenishment and delivery schedule
– Ensure stores are following the brand guidelines
– Ensure stores are well merchandised
– Ensure stores and warehouse are in tip-top condition

Inventory control:
– Ensure stock control policies are followed diligently to control stock loss
– Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance
– Work closely with brand manager to manage stock position
– Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand
– Ensure FIFO on stock in warehouse and in stores

Customer Service:
– Provide support and training to staff in handling customer complaints
– Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Tags: management, marketing, Purchase, sales, Stock, warehouse

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